Proforce Security Services is a leading provider of security personnel, managing a large and highly mobile workforce. Their biggest challenge was maintaining efficient workforce operations while ensuring strict compliance with industry regulations. The lack of a centralised, automated system made scheduling and certification tracking difficult, leading to inefficiencies, compliance risks, and excessive time spent on manual processes.

Challenge:

• Complex scheduling needs for a large, mobile workforce.

• Difficulty in tracking employee certifications and compliance requirements.

• Time-consuming manual processes that increased the risk of errors

Solution:

We designed and developed a bespoke operational support system tailored to the security industry. The platform:

• Automates workforce scheduling, reducing manual workload.

• Monitors employee certifications to ensure ongoing compliance.

• Establishes a clear framework for regulatory standards across operations.

Outcome:

The introduction of the new system delivered measurable benefits:

• Streamlined operations with faster, more accurate case handling.

• Full compliance with industry regulations and certifications.

• Increased operational confidence, enabling Proforce to focus on core business priorities..